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StellarSecure

Capability

Remote support

Start authorized remote-support sessions in the browser, with consent and an audit trail.

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Support sessions are authorized in the console and relayed to the device. Access is bound to the session, workspace, device and participant role — not to a guessable link — and ending or revoking a session stops further access.

  • Request and authorize a support session for a device.
  • Open the session in the browser once the device connects.
  • See session status and the audit trail of each transition.
  • End a session, which immediately invalidates further access.
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Product screenshot

An authorized remote-support session running in the browser.

Screen view and control depend on the platform’s permissions and consent behavior. Full remote desktop control is not available on every device — mobile platforms differ from desktops.

How it works

  1. 1

    Authorize

    The console creates and authorizes the session.

  2. 2

    Pair

    The device and the operator’s browser connect to the relay with short-lived, scoped credentials.

  3. 3

    Support & end

    Traffic is relayed while the session is valid; ending it revokes access.

Questions

No. Access is bound to the session, workspace, device, role and expiry — a link by itself is not enough.

No. Ending or revoking a session invalidates further access immediately.

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